To submit a support ticket is as easy as 3 SIMPLE STEPS:
1) Please use the link at the top right of the page labeled as "Submit a Request".
2) The first time you submit a request you may be required to verify your email.
3) Please fill out all fields appropriately, this should be self-explanatory when submitting the ticket.
The majority of support tickets should be submitted as a "General Request - Normal Priority", but if your site has an outage or is under distress, you may choose the Emergency Option. Please do not choose the emergency option unless your issue is in need of an immediate resolution.
Emergency Tickets are usually responded to in a few minutes, normal priority tickets are responded to generally not longer than 4-8 hours, but often within 2 hours depending on our current ticket load.
Why is your Support Desk running on a separate domain?
You may have noticed that our support desk runs at NebulusVM.zendesk.com...
The reason for this is to ensure that during any network issues, there is absolutely no connection or relation between our site and the support desk's domain.